Refund & Cancellation Policy

This policy covers both parts of what we do: booking a panditji for a ceremony, and buying puja samagri or yantras from our store. The rules differ, because a booking reserves a person's time on a specific day.

Cancelling a puja booking

More than 3 days before the puja

Cancel for a full refund of any deposit paid. Contact us with your booking details and we will process it.

Within 3 days of the puja

The panditji has held the date and turned down other work, so the deposit is [decide: non-refundable, or refundable minus a fee — set the rule here].

If we cancel

If a panditji cannot attend and we cannot arrange a suitable replacement, you receive a full refund of everything paid, including any samagri package.

Rescheduling

Ask us at least 3 days ahead and we will move your booking to another available slot at no charge, subject to a panditji being free.

Samagri included in a booking

If your booking included a samagri package that has already been dispatched, the samagri portion is treated under the product rules below rather than the booking rules.

Returning a product

You may request a return within 7 days of delivery if the item is:

• damaged or broken in transit,
• not what you ordered, or
• unused, unopened and in its original packaging.

Tell us within 7 days, with photographs where the item arrived damaged. We will arrange collection or ask you to return it to [return address — add it here].

What cannot be returned

• Consumable samagri once opened or used, for reasons of purity.
• Energised or personalised yantras and rudraksha prepared to your order.
• Items returned after 7 days.
• Items damaged after delivery through use or storage.

How refunds are paid

• Refunds go back to the original payment method. Card, UPI and net banking refunds are issued through Razorpay.
• We start the refund within [your commitment — e.g. 2 working days] of approving your request.
• Your bank then takes its own time to credit it, usually 5 to 10 working days. That part is outside our control.
• For cash on delivery orders we will ask for bank details to make the refund.

Questions about this policy

Write to s.k.jyotish@gmail.com or call +91 93122 83098 (Mon to Sun, 9:00 to 20:00 IST). You can also use our contact form.