Shipping & Delivery Policy

How we get puja samagri, yantras and rudraksha to you, and what happens when something goes wrong on the way.

Where we deliver

We deliver across [all of India, or list the states/cities you cover]. If your PIN code is outside our courier's reach we will contact you before dispatch and refund in full if we cannot deliver.

Dispatch and delivery times

Dispatch

Orders leave us within 2 to 4 working days of payment clearing.

Delivery

Most orders arrive within 4 to 8 working days of dispatch. Remote PIN codes take longer.

Samagri for a booked puja

Where a samagri package is part of a booking, we plan the dispatch so it reaches you before the date of the ceremony. If a date is too close for delivery we will tell you before you pay.

Festival periods

Around major festivals couriers slow down considerably. We will keep you updated if your order is affected.

Delivery charges

[Set out your charges: free above a threshold, a flat rate, or by weight and distance] Any charge is shown before you pay, never added afterwards.

Tracking your order

Once your parcel is dispatched we mark it as shipped, and the courier and tracking number appear on your orders page. You also receive an email when it goes out and again when it is delivered.

If something goes wrong

• Parcel arrives damaged. Photograph it before opening it fully and contact us within 7 days. See our Refund & Cancellation Policy.
• Parcel does not arrive. Contact us and we will raise it with the courier and either resend or refund.
• Wrong address given. Tell us before dispatch and we will correct it. After dispatch, redelivery may carry a charge.

Cash on delivery

Where offered, the full amount is payable in cash to the courier on delivery. Please keep the exact amount ready. [Note any COD fee or order-value limit here]

Questions about this policy

Write to s.k.jyotish@gmail.com or call +91 93122 83098 (Mon to Sun, 9:00 to 20:00 IST). You can also use our contact form.